Cancellation & Refund Policy

Refund Policy · Pür Cunda & TEN

Cancellation & Refund Policy

Scope

This page summarises the cancellation and refund conditions for the accommodation, studio, food & beverage and event services provided at PÜR Recording Studio, TEN Hotel, TEN Restaurant & Bar and TEN Beach (the "FACILITY"). The provisions here are taken from Article 8 (Reservation Changes, Cancellation & Refund Conditions) and Article 12 (Right of Withdrawal) of the Distance Sales Agreement; in the event of any discrepancy, the agreement text prevails.

Reservation Changes

The BUYER is obliged to notify the FACILITY of any request to change their reservation no later than 1 (one) week before the day the stay begins. The FACILITY will fulfil change requests made in time, subject to availability. PÜR Cunda has a right of preference and discretion regarding reservation changes.

The FACILITY reserves the right to accept or reject change requests notified by the BUYER 1 (one) week or less before the day the stay begins.

The BUYER accepts in advance to pay in full any price differences arising from changes made at their request (due to changes in current rates, etc.). If the price difference is not paid within 24 (twenty-four) hours after the change is made, the change request giving rise to the price difference will be deemed invalid. However, if the price of the new service is lower than the previous service price, the FACILITY will refund the difference to the BUYER.

Cancellation and Refund Conditions

To cancel a reservation, the BUYER must notify the FACILITY by sending their request — together with documents confirming any valid grounds — by e-mail to info@purcunda.com. Verbal cancellation requests or requests made by telephone will not be taken into account.

Except in cases of force majeure, non-cancellable reservations apply at our facility. The BUYER accepts in advance that, except where force majeure or the death and travel-preventing illness conditions arise, a cancellation fee of 100% (the full amount) of the reservation price will apply to every reservation cancellation (regardless of the time of cancellation) (NO-SHOW), and that accordingly no refund of the reservation price will be received.

Any refunds arising in relation to payments made are processed — after the cancellation — as a refund to the credit card used at the time of reservation or by transfer/EFT to the BUYER's bank account, taking into account the procedures of the relevant bank. The relevant bank may charge a commission during the refund process; the time for the amount refunded to the credit card to be reflected in the BUYER's account may be extended due to the bank's processes. PÜR CUNDA or the FACILITY cannot be held responsible for such delays.

Studio Projects and Ticketed Events

In studio projects, the refund of the advance payment depends on the time remaining until the project start date:

45 days or more

The entire advance payment received is refunded.

Between 44 and 15 days

10% of the advance payment received is refunded.

14 days or fewer

No refund of the advance payment is made.

There is no right of withdrawal for ticketed events organised by Pür or TEN. In the event of cancellation of a ticketed event (by the organiser), the fee will be refunded.

Force Majeure, Death and Travel-Preventing Illness

Unforeseeable circumstances of a nature that could prevent the BUYER's arrival at the FACILITY, to be certified by documents obtained from official institutions/authorities — administrative decisions and bans, road blockages, strikes-lockouts, terrorism, military operations, floods, fire, unforeseeable technical matters, epidemics, social isolation measures and the like — are deemed force majeure for the BUYER.

If the BUYER documents — by an official report obtained from a fully equipped state hospital — an illness of their own or of first-degree relatives preventing their usual activities for 10 days coinciding with the stay period, or in the event of death, subject to documentation, the amount paid for the service will be refunded to them. In this case, the reports and documents shall be submitted before the start of the service. If this situation occurs during the course of the accommodation service, the excuse must be submitted to the FACILITY together with its documentation within at most 1 day from the date the BUYER leaves the FACILITY. In this case, after the days stayed are deducted from the total reservation price, the remaining amount will be refunded.

In the event of early departure from the FACILITY other than upon occurrence of the matters listed above, the BUYER is responsible for paying the entire agreement price and cannot receive any refund.

In circumstances deemed force majeure for the FACILITY — natural disasters occurring in the region where the FACILITY is located, war, epidemics, infrastructure damage and the like — the FACILITY may cancel the stay or replace it with another accommodation facility of the same category and quality; the parties shall first consider the option of changing the dates and, if this is not possible, shall reach mutual agreement on the refund conditions. If force majeure does not cause any disruption to the operation of the FACILITY, but the BUYER cancels citing such circumstances, the 100% cancellation fee conditions above apply.

Right of Withdrawal

The accommodation, food & beverage, ticketed event and studio services provided at the facility fall within "contracts for accommodation, transport of goods, car rental, supply of food and beverages, and the use of free time for entertainment or recreation purposes, which must be performed on a specific date or in a specific period" under subparagraph (g) of Article 15, titled Exceptions to the Right of Withdrawal, of the Distance Contracts Regulation published in the Official Gazette No. 29188 dated 27.11.2014. The BUYER therefore has no right of withdrawal.

Contact

You can reach us through the following channels for any cancellation request, question or suggestion:

• E-mail: info@purcunda.com
• Phone: +90 266 999 10 10
• Address: Caddebostan Mah. Funda Çıkmazı Sk. No: 2-6 İç Kapı No: 6 Kadıköy/İstanbul