Distance Sales Agreement

Distance Contracts Regulation · Law No. 6502

Distance Sales Agreement

Parties

1.1 Seller

Name/Title

PÜR OTELCİLİK VE TURİZM İŞLETMELERİ ANONİM ŞİRKETİ (the “SELLER” or “PÜR CUNDA”) — www.purcunda.com

Address

Caddebostan Mah. Funda Çıkmazı Sk. No: 2-6 İç Kapı No: 6 Kadıköy/İstanbul

MERSİS No

0733126487900001

Tax ID

Göztepe Tax Office / 7331264879

Phone

+90 266 999 10 10

E-mail

info@purcunda.com

1.2 Buyer

Name/title, address, Turkish ID/tax number, phone and e-mail details are completed at the time of reservation (referred to as the "BUYER").

1.3. This Distance Sales Agreement (the "AGREEMENT") has been concluded between the SELLER and the BUYER, under the terms below, in relation to reservation, accommodation, studio use, food & beverage and event sales and services to be provided under the names PÜR Recording Studio, TEN Hotel, TEN Restaurant & Bar and TEN Beach (in short, the "FACILITY"), located at "Namık Kemal Mah. 23117 Sok. No: 2 Pür Residental Stüdyo Cunda, Ayvalık/Balıkesir". PÜR CUNDA and the FACILITY and the BUYER shall each be referred to as a "PARTY" and together as the "PARTIES".

Subject and Scope of the Agreement; Service and Duration

2.1. The subject of this AGREEMENT is to determine the mutual rights and obligations of the parties in relation to the sale by PÜR CUNDA to the BUYER of the FACILITY accommodation service (the "SERVICE") — sold via the website, e-mail, telephone or electronic media, whose characteristics, price and conditions are set out below — pursuant to the Consumer Protection Law No. 6502, the Distance Contracts Regulation, the Regulation on the Relations of Tourism Establishments with the Ministry, with Each Other and with Their Customers, and other applicable current legislation. The PARTIES to this AGREEMENT accept and declare that they know and understand their obligations and responsibilities arising from the legislation referred to in this clause and throughout the AGREEMENT.

2.2. This AGREEMENT covers the BUYER who makes a reservation with PÜR CUNDA and the FACILITY for accommodation, studio use (rehearsal, recording, mixing, mastering, production, music video shoots, editing, post-production, writing workshops and masterclasses and all creative activities), food & beverage, ticketed events and the tourism, hospitality, studio, restaurant, bar and beach services provided at the facility, as well as all persons accompanying the BUYER for whom the BUYER has made a reservation in their name and on their behalf, the BUYER's guests, persons under the BUYER's responsibility and third parties.

2.3. The duration of the services under this AGREEMENT, reservation details, check-in and check-out dates, the number and details of persons staying/receiving services, the contact details of the person making the reservation, and any other necessary information to be determined by the FACILITY, are set out in the Reservation Confirmation Form (the "CONFIRMATION FORM") / Reservation Document (the "VOUCHER") sent together with the AGREEMENT.

2.4. The BUYER accepts and declares that they have been informed about the general notices, terms and rules of use, payment systems and all services determined by PÜR CUNDA and the FACILITY, and that they will comply with them.

2.5. The BUYER accepts that the provisions of the AGREEMENT do not have any characteristics that could be considered unfair terms and that there is no injustice in terms of the balance of interests.

2.6. This AGREEMENT constitutes the entire agreement made in relation to the Services and supersedes all other agreements and understandings made in writing or verbally by both Parties. The Personal Data Transfer Consent Form (if any), the Confirmation Form, the Reservation Document, and, if any, the Confidentiality Agreement, the Reservation Cancellation Assurance Information Form, the Commercial Electronic Message Consent, the Privacy Notice and Consent Text, the Preliminary Information Form and other documents and information sent with them are integral parts of this AGREEMENT.

2.7. This AGREEMENT enters into force on the date the service is purchased and terminates automatically upon expiry of the service period without any need for notice. In the event of a dispute, this AGREEMENT shall remain valid until the final resolution of the dispute. The confidentiality and personal data protection obligations under the AGREEMENT, and the obligations that must legally be retained and complied with, shall remain in force.

Matters of Which the Buyer Has Been Informed in Advance

The BUYER accepts, declares and undertakes that, before the formation of the AGREEMENT by their acceptance and before entering into both the reservation and the payment obligation, they were accurately and completely informed by seeing and reviewing all general and specific explanations provided by PÜR CUNDA on the following matters, and that they have read and understood all matters relating to the conclusion and implementation of the AGREEMENT:

• The SELLER's title and contact details and current introductory information,
• The stages of the sales transaction during the purchase of the Product/Service and the appropriate means and methods for correcting incorrectly entered information,
• The Professional Chamber of which the SELLER is a member (İTO — İstanbul Chamber of Commerce) and the electronic contact details from which information on the professional rules of conduct prescribed by the İTO can be obtained (Phone: 444 0 486, www.ito.org.tr),
• The privacy, data use and processing rules applied by the SELLER to BUYER information, the rules for electronic communication with the BUYER, the permissions granted by the BUYER to the SELLER in these matters, the BUYER's legal rights, the SELLER's rights and the procedures for exercising the parties' rights,
• Restrictions prescribed by the SELLER for the Products,
• The payment methods and instruments accepted by the SELLER for the Product/Service subject to the AGREEMENT, the essential features and characteristics of the Product/Service, the total price including taxes (the total amount payable by the BUYER to the SELLER, including related costs),
• Information on the procedures for delivery of the Product/Service to the BUYER,
• Other payment/collection and delivery information relating to the Product/Service and information on the performance of the AGREEMENT, and the parties' undertakings and responsibilities in these matters,
• The Products/Services for which the BUYER has no right of withdrawal,
• In cases where the BUYER has a right of withdrawal, the conditions, period and procedure for exercising this right, and that the BUYER will lose the right of withdrawal if it is not exercised within the period,
• For services with a right of withdrawal, that the BUYER's withdrawal request may not be accepted if the service has deteriorated or changed due to use contrary to the instructions for use, its ordinary operation or its technical specifications within the withdrawal period, and that in such case the BUYER will be liable to the SELLER; and that where the SELLER accepts the withdrawal, it may deduct an amount it deems appropriate for the deterioration or change from the refund to be made to the BUYER,
• In cases where the right of withdrawal exists, how the Products can be returned to the SELLER and all related financial matters (including return methods, costs and refund of the Product price),
• That if the BUYER is a legal entity, it cannot exercise "consumer rights" — primarily the right of withdrawal — for Products purchased for commercial or professional purposes (for example, bulk purchases are in any case deemed of this nature),
• All other terms of sale contained in this AGREEMENT according to their nature; and that after this AGREEMENT is approved and concluded by the BUYER, an e-mail confirming the order will be sent to the BUYER; that the BUYER can access this AGREEMENT and the Preliminary Information Form at any time and store and access them for as long as they wish; and that the SELLER may also retain them for a period of three years,
• In the event of disputes, the contact details through which the BUYER can submit complaints to the SELLER, and that legal applications may be made to the District/ Provincial Arbitration Committees and Consumer Courts in accordance with the relevant provisions of Law No. 6502,
• That the BUYER may contact info@purcunda.com and call "+90 266 999 10 10" free of charge to obtain information about their order and to submit complaints.

Agreement Price, Payment Method and Conditions; Invoicing

4.1. The total price of the SERVICE to be provided by PÜR CUNDA to the BUYER under this AGREEMENT includes VAT as specified in current legislation, the per-person per-night ACCOMMODATION TAX if specified in current legislation, and any other taxes, duties and charges specified or to be specified in current legislation.

Accommodation at the FACILITY (TEN Hotel), studio use, concerts and events focused on music and music technologies (PÜR Recording Studio), food & beverage services (TEN Restaurant & Bar) and beach and entertainment services (TEN Beach) are provided under our brands; however, the relevant invoice is issued in the name of PÜR OTELCİLİK TURİZM HİZMETLERİ A.Ş. For all services sold at the FACILITY, the SELLER/PROVIDER title is PÜR OTELCİLİK VE TURİZM İŞLETMELERİ A.Ş.

The name, quantity, sales price including VAT, payment method, reservation number and invoice details of the product or service subject to the AGREEMENT are shown on the Confirmation Form / Voucher issued for each reservation. The invoice will be delivered to the e-mail address within 3 (three) business days after delivery of the order.

Essential characteristics of the goods or services subject to the AGREEMENT: accommodation, studio services (rehearsal, recording, mixing, mastering, production, music video shoots, editing, post-production, writing workshops and masterclasses and all creative activities), food & beverage, ticketed events and all tourism, hospitality, beach, studio, restaurant and venue rental services provided at the facility.

Delivery method: the purchased service will be provided upon payment of the full reservation amount.

4.2. All services included in the price are set out in detail on the internet promotional page for the services sold and in the Reservation Document; services other than these are subject to extra charges. In particular, the purchased service does not include: extra studio use beyond the services included in the stay, music recording, production, mixing, mastering, editing, re-amping, summing, VO & dub recording, video and photo shoots, location recording, food and beverages, personal expenses, transport, the price of all goods and services outside the scope, restaurant and beach use, transport and car rental services, and other services not included in the package.

4.3. Upon conclusion of this AGREEMENT, the BUYER shall be deemed to have authorised PÜR CUNDA to collect the SERVICE price using the credit card details provided. Payment will be made securely with the credit card details provided by the BUYER by completing the reservation form on the FACILITY website, by telephone, or by other methods that may subsequently be determined by the FACILITY. PÜR CUNDA and the FACILITY guarantee that the credit card details used by the BUYER for payment are not copied, that security systems preventing copying are in place, that payment institution infrastructures are used, and that the BUYER's information will not be shared with third parties.

4.4. The BUYER is obliged to present the original of the credit card used for payment, or a photocopy of its front face, upon check-in at the FACILITY. PÜR CUNDA and the FACILITY accept no responsibility for problems arising from situations to the contrary.

4.5. After the reservation amount determined by the FACILITY at the time of reservation and accepted by the BUYER has been collected and the reservation confirmed, the documents relating to the reservation will be sent to the e-mail address provided by the BUYER.

4.6. The BUYER is obliged to pay the remainder of the AGREEMENT price at check-in. The FACILITY has the discretionary right to collect all or part of the AGREEMENT price on the reservation date and, in the case of partial payment, to determine the date on which the entire balance will be collected.

4.7. For credit card payments, the BUYER accepts and undertakes to pay, in addition to the AGREEMENT price, any interest, deferred payment difference and exchange rate difference to be calculated and notified by PÜR CUNDA.

4.8. The BUYER's invoice for the SERVICE is provided upon departure from the FACILITY. If the BUYER does not receive their invoice, they may contact PÜR CUNDA or the FACILITY and arrange for the invoice to be sent to an address they specify. PÜR CUNDA and the FACILITY accept no responsibility for non-receipt of the invoice due to circumstances such as an incorrect address, the BUYER not being present at the address, or the BUYER not being specified.

4.9. The BUYER may purchase the Product/Service by paying with credit card, debit card, money transfer or EFT, or other payment methods that the SELLER may offer. The BUYER is responsible for the accuracy of the card details provided during credit card payment. If the BUYER prefers to pay by transfer/EFT, payment may be made using the bank and IBAN details to be provided to them.

Accommodation

5.1. Every person staying at the FACILITY must present their identity documents. At check-in, the details of the SERVICE purchased by the BUYER will be checked against their identity. The BUYER accepts, declares and undertakes in advance to pay any extras arising from providing incorrect information.

5.2. Check-in time at the FACILITY for stays is 15:00. Even if the BUYER arrives at the FACILITY before this time, they accept, declare and undertake in advance that they will receive their room as of 15:00. Early check-in may be possible for an additional charge, subject to availability, and the early check-in time will be notified separately. Upon arrival at the facility, and until their room is ready, the BUYER may benefit from the services, common areas and facilities provided by the FACILITY (by paying in advance for any paid services or for goods and services outside the scope of the AGREEMENT price under clause 4.2 of the AGREEMENT).

5.3. When the SERVICE period expires, the latest check-out time for the BUYER's room is 11:00. Late check-out is possible for an additional charge.

5.4. For late check-out and early check-in, the reception must be contacted and approval obtained.

5.5. If the BUYER wishes to extend the SERVICE period, they shall notify the FACILITY at least 1 day before the end date of the AGREEMENT. If the SERVICE can be provided, the BUYER accepts, declares and undertakes in advance to pay at the current rate.

5.6. The BUYER accepts, declares and undertakes in advance to pay for any additional service provided after handing over their room, at the current rate.

Registration at the Facility and Age Limit for Shared Stays

Every guest at the FACILITY must be 13 years of age or older. The BUYER who makes the reservation at the FACILITY and signs this AGREEMENT must be at least 18 years old.

Pet Procedures

7.1. Pets may be admitted to the FACILITY only in certain periods and under certain conditions, and the BUYER must state this at the time of reservation. Where pets are accepted, only pets up to 8 kg (18 lbs) will be admitted in the outdoor areas of the FACILITY, but not in indoor areas (rooms, studios, indoor restaurant areas, etc.). If the BUYER has a special situation (guide animals providing medical support / serving guests with visual and/or hearing impairments / providing emotional support, etc.), the FACILITY must be contacted and the necessary documents provided.

7.2. Pets are permitted on condition that health certificates showing regular veterinary records, vaccination documents and similar papers accompany the pet-owning guest during the stay and are presented to FACILITY management upon request. In the absence of the relevant documents, pets cannot be admitted to the FACILITY.

7.3. Pet owners are obliged to take all precautions so as not to endanger the safety and health of FACILITY residents and guests. For example: animals must not enter the pool, must be kept on a leash, must not wander without their owner present, and their waste must be collected by their owners.

7.4. If, upon departure from the FACILITY, it is determined that the room requires extra cleaning or maintenance, or that the pet has damaged the room, a one-off additional fee will be charged to the pet owner.

7.5. Pet-owning guests are directly responsible for injury incidents caused by their pets and for physical damage caused by their pets to the FACILITY operation.

7.6. Pet-owning guests accept that they will hold the FACILITY operation, the FACILITY owner and PÜR CUNDA harmless from any personal loss, damage, harm and liabilities that may arise from or be encountered because of their pets, as well as from damage caused to their pets by other domestic or stray animals.

7.7. If pet-owning guests fail to comply with the rules above, or if their pets are found to behave in a way that disturbs other guests, the FACILITY may request that the pet-owning guests leave the FACILITY operation in order to prevent disturbance to other guests.

7.8. Pets are not admitted to shared indoor areas and/or venues throughout the FACILITY, including at breakfast, lunch and dinner.

Reservation Changes, Cancellation & Refund Conditions, Death & Travel-Preventing Illness, Transfer Conditions

8.1 Reservation Changes

8.1.1. The BUYER is obliged to notify the FACILITY of any request to change their reservation no later than 1 (one) week before the day the stay begins. The FACILITY will fulfil change requests made in time, subject to availability. PÜR Cunda has a right of preference and discretion regarding reservation changes.

The FACILITY reserves the right to accept or reject change requests notified by the BUYER 1 (one) week or less before the day the stay begins.

8.1.2. The BUYER accepts, declares and undertakes in advance to pay in full any price differences arising from changes made at their request (due to changes in current rates, etc.). If the price difference is not paid within 24 (twenty-four) hours after the change is made, the change request giving rise to the price difference will be deemed invalid. In that case, if the BUYER does not check in at the FACILITY under the original reservation dates and conditions to receive the accommodation service, the BUYER will be subject to the provisions of clause 8.2.2.1 of the AGREEMENT. The BUYER accepts, declares and undertakes that they have read and are aware of these provisions.

However, if the price of the new service is lower than the previous service price, the FACILITY will refund the difference to the BUYER.

8.2 Cancellation Procedure and Refund Conditions

8.2.1. To cancel a reservation, the BUYER must notify the FACILITY by sending their request — together with documents confirming any valid grounds — by e-mail to info@purcunda.com or to the number +90 266 999 10 10. Verbal cancellation requests or requests made by telephone will not be taken into account.

8.2.2.1. Except in cases of force majeure, non-cancellable reservations apply at our facility. The BUYER accepts, declares and undertakes in advance that, except where the force majeure events referred to in clause 8.3 of this AGREEMENT or the death and travel-preventing illness conditions arise, a cancellation fee of 100% (the full amount) of the reservation price will apply to every reservation cancellation (regardless of the time of cancellation) (NO-SHOW: the amount payable by the BUYER due to cancelling the services reserved or purchased after the specified period, or failing to use the services reserved or purchased without notice), and that accordingly no refund of the reservation price will be received.

8.2.2.2. The BUYER accepts, declares and undertakes that any refunds arising in relation to payments made will be processed — after the cancellation — as a refund to the credit card used at the time of reservation or by transfer/EFT to the BUYER's bank account, taking into account the procedures of the relevant bank; that the relevant bank may charge a commission during the refund process carried out by PÜR CUNDA or the FACILITY, and that the BUYER will not claim this commission from PÜR CUNDA or the FACILITY; that the time for the amount refunded to the credit card to be reflected in the BUYER's account may be extended due to the relevant bank's processes; and that, since the reflection of this amount in the BUYER's accounts after its return to the relevant bank relates entirely to the bank's transaction process, the BUYER cannot hold PÜR CUNDA or the FACILITY responsible for possible delays.

8.2.2.3. In studio projects, if the Customer wishes to withdraw from the AGREEMENT 45 days or more before the project start date, the entire advance payment received will be refunded. If there are between 44 and 15 days until the start of the project, 10% of the advance payment received will be refunded. If 14 days or fewer remain until the start of the project, no refund of the advance payment will be made. There is no right of withdrawal for ticketed events organised by Pür or TEN. In the event of cancellation of a ticketed event, the fee will be refunded.

8.3 Force Majeure; Death and Travel-Preventing Illness

8.3.1. Unforeseeable circumstances of a nature that could prevent the BUYER's arrival at the FACILITY, to be certified by documents obtained from official institutions/ authorities — administrative decisions and bans, road blockages, strikes-lockouts, terrorism, military operations, floods, fire, unforeseeable technical matters, epidemics, social isolation measures and the like — shall be deemed force majeure for the BUYER.

8.3.2. (a) If the BUYER documents — by an official report obtained from a fully equipped state hospital — an illness of their own or of first-degree relatives preventing their usual activities for 10 days coinciding with the stay period, or in the event of death, subject to documentation, the amount paid for the service will be refunded to them. In this case, the reports and documents shall be submitted before the start of the service.

(b) If this situation occurs during the course of the ACCOMMODATION service, the excuse must be submitted to the FACILITY together with its documentation within at most 1 day from the date the BUYER leaves the FACILITY. In this case, after the days stayed are deducted from the total reservation price, the remaining amount will be refunded.

8.3.3. The BUYER accepts, declares and undertakes that, in the event of early departure from the FACILITY other than upon occurrence of the matters listed in clause 8.3.2, they are responsible for paying the entire AGREEMENT price and will pay this amount to PÜR CUNDA or the FACILITY, and that if they have already paid the full amount, they know they will not receive any refund.

8.3.4. Natural disasters occurring in the region where the FACILITY is located, war, insurrection, popular uprising, revolt, civil unrest, strikes, lockouts, epidemics; decisions of governments, municipalities or other local or national administrations, financial and other judicial authorities of a kind causing overbooking, or the issuance of orders, decisions or instructions preventing the provision of services; damage to or destruction of the allocated rooms due to fire or another cause; labour shortages, infrastructure damage, technical failure or inability to procure foodstuffs in a manner preventing the allocated rooms from being made available, or impossibility due to similar causes beyond its control — all of these shall collectively be characterised as force majeure for PÜR CUNDA and/or the FACILITY.

In this case, the FACILITY shall, within at most 5 (five) days following the occurrence of the event giving rise to force majeure, notify the other party/parties in writing of the content of the force majeure situation, its expected duration and its effects on its obligations under this AGREEMENT. Following the written notification, the parties shall first consider the option of changing the payment and/or accommodation dates according to the facility's availability dates and, if this option is not possible, shall reach mutual agreement on termination of the AGREEMENT and on the amounts and conditions of payment refunds and No-Show.

Due to circumstances preventing the stay from beginning or continuing, the FACILITY may cancel the stay or replace it with another accommodation facility of the same category and quality in the same region or in another region. In such cases, the BUYER has no right to compensation.

8.3.5. If force majeure events such as war, insurrection, civil unrest, strikes, lockouts or epidemics do not cause any disruption to the operation of the FACILITY, but the BUYER cancels the reservation citing the stated circumstances, the cancellation conditions set out in clause 8.2.2.1 will be applied to the BUYER.

Protection of Personal Data

The Parties accept, declare and undertake that they will process personal data in accordance with the Personal Data Protection Law ("KVKK") and other relevant legislation; that, complying with the KVKK's data security obligations, they will take all technical and administrative measures to ensure the level of security prescribed by the KVKK and the relevant legislation in order to prevent the unlawful processing of and/or access to personal data and to ensure the preservation of personal data; and that, if they detect a breach/violation within the meaning of the KVKK in respect of the personal data they have obtained while it is in their possession, they will inform the other party in writing as soon as possible. These provisions shall remain in force indefinitely even if this AGREEMENT terminates.

Confidentiality

10.1. The information specified by the BUYER in this AGREEMENT and the information provided to PÜR CUNDA or the FACILITY for the purpose of making payment will not be shared with third parties. PÜR CUNDA or the FACILITY may disclose this information only within the framework of an administrative/legal obligation. Within any judicial investigation whose investigative authority is documented, PÜR CUNDA or the FACILITY may provide the requested information to the relevant authority if it holds it.

10.2. Your credit card details are not stored in PÜR CUNDA's systems and infrastructures. This information is transmitted directly to the contracted secure payment institution. If the user saves their credit card details via the payment institution's interface, PÜR CUNDA bears no responsibility for this storage. The user is personally responsible for the use of this system and for the security of their own account/password, and accepts that in security breaches that may arise from the card storage infrastructure, the primary responsible party is the relevant licensed payment institution. The registration and use of credit card and debit card details in the payment system is entirely the user's responsibility.

10.3. Information such as the BUYER's e-mail address, postal address and telephone is used by the FACILITY only for standard room handover and information procedures. The FACILITY may send campaigns and notifications to the e-mail address, postal address and mobile phones provided by the BUYER. By the signature on this AGREEMENT, PÜR CUNDA and the FACILITY are deemed to have obtained the sending permission from the BUYER. However, PÜR CUNDA and the FACILITY have no penalty or compensation obligation for damages the BUYER may suffer as a result of transactions carried out in the system with passwords and information captured by third parties due to viruses or similar software on the BUYER's computer or due to the BUYER's negligence; they also have the right of recourse to the BUYER for damages that may arise for these reasons.

Other Provisions

11.1. The BUYER accepts that they have read and signed/accepted this AGREEMENT after receiving all kinds of information about the FACILITY from the website (www.purcunda.com) and/or by telephone and/or by any other means determined/to be determined by the FACILITY. The BUYER's submission of a reservation request has the same meaning.

11.2. The BUYER should sign every page of this FACILITY reservation AGREEMENT, return it to the FACILITY and deliver it to the FACILITY on the stay start date. However, even if the BUYER has been unable to sign for any reason, they are deemed to have learned of the terms of this AGREEMENT via the website, announcements or the e-mail sent to the e-mail address they provided, and to have accepted the provisions of the AGREEMENT.

11.3. In the event of a conflict between the copy of the AGREEMENT held by the BUYER and the copy held by PÜR CUNDA or the FACILITY, the records of the copy held by PÜR CUNDA or the FACILITY shall prevail. All e-mail and fax correspondence between the parties shall be deemed conclusive evidence, and company records shall form the basis. The parties have accepted that the addresses and telephone numbers they have notified are their addresses and telephone numbers valid for all communication and service of notices, and declare that, unless any change in these addresses and telephone numbers is notified to the other party in writing, all notices and notifications made to the notified addresses and telephone numbers shall be deemed to have been made to them.

11.4. The BUYER may take out separate insurance covering damages arising from all kinds of accident and illness before the SERVICE begins.

11.6. If any provision of this AGREEMENT becomes invalid, contrary to legislation or unenforceable for any reason, the existence of a provision deemed invalid, unenforceable or contrary to legislation shall not affect the validity, legality and enforceability of the other provisions.

11.7. The BUYER accepts, declares and undertakes in advance to pay the damages that PÜR CUNDA and/or the FACILITY will suffer in the event of the BUYER's breach of any of the clauses in this AGREEMENT.

11.8. The BUYER accepts, declares and undertakes in advance that, in any dispute that may arise from the implementation of this AGREEMENT, the records belonging to PÜR CUNDA or the FACILITY — microfilm, microfiche and computer records, fax records and correspondence and printouts — shall constitute valid, binding, conclusive and exclusive evidence pursuant to the aforementioned legislation, and that this clause constitutes a written evidence agreement.

11.9. PÜR CUNDA and the FACILITY are not responsible for any loss and/or damage at the accommodation facility, or theft of valuables, of the BUYER who makes the reservation, of those accompanying the BUYER for whom the BUYER has made a reservation in their name and on their behalf, of the BUYER's guests, of persons under the BUYER's responsibility, or of any third parties.

11.10. Consumer(s) who have not signed the AGREEMENT but participate in the service subject to the AGREEMENT are deemed to have accepted and undertaken the provisions of the AGREEMENT upon the reading and signing of this AGREEMENT by the persons they have authorised to make the registration on their behalf. PÜR CUNDA and the FACILITY reserve the right of recourse to the other consumers for the collection of any excess amount or service fee paid to the persons who signed the AGREEMENT.

11.11. The BUYER is obliged to perform/receive the provisions of this AGREEMENT and the obligations and services specified in the AGREEMENT personally, and may not transfer, assign or endorse the AGREEMENT or the services to be received to third parties without the written consent of the FACILITY. Otherwise, this constitutes just cause for termination for PÜR CUNDA, and in such a case the BUYER is obliged to pay, as of the termination date, in addition to the cancellation conditions set out in clause 8.2.2.1, all loss and damage suffered by the company and loss of profit. In such a case, the third party taking over the AGREEMENT is also jointly and severally liable with the BUYER for the balance and the costs arising from the transfer.

Right of Withdrawal

12.1. The BUYER accepts, declares and undertakes that this AGREEMENT falls within "contracts for accommodation, transport of goods, car rental, supply of food and beverages, and the use of free time for entertainment or recreation purposes, which must be performed on a specific date or in a specific period" under subparagraph (g) of Article 15, titled Exceptions to the Right of Withdrawal, of the Distance Contracts Regulation published in the Official Gazette No. 29188 dated 27.11.2014; that it is accordingly one of the cases listed in the article in which the right of withdrawal cannot be exercised; and that they therefore know that they cannot benefit from the right of withdrawal upon signature of the AGREEMENT.

12.2 Cases in Which the Right of Withdrawal Cannot Be Exercised

The right of withdrawal cannot be exercised in the following cases:

• a) Contracts for goods or services whose price varies depending on fluctuations in financial markets and is not under the control of the seller or provider.
• b) Contracts for goods prepared in line with the consumer's wishes or personal needs.
• c) Contracts for the delivery of goods that are perishable or whose expiry date may pass.
• ç) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal or pack have been opened after delivery, and whose return is unsuitable for health and hygiene reasons.
• d) Contracts for goods that, after delivery, mix with other products and by their nature cannot be separated.
• e) Contracts for books, digital content and computer consumables presented in a material medium, where protective elements such as packaging, tape, seal or pack have been opened after delivery of the goods.
• f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement.
• g) Contracts for accommodation, transport of goods, car rental, supply of food and beverages, and the use of free time for entertainment or recreation purposes, which must be performed on a specific date or in a specific period.
• ğ) Contracts for services performed instantly in electronic media or for intangible goods delivered instantly to the consumer.
• h) Contracts for services whose performance has begun with the consumer's approval before the expiry of the right of withdrawal period.
• ı) (Added: OG-23/8/2022-31932) (Subparagraph whose enforcement was suspended by the decision of the Tenth Chamber of the Council of State dated 30/6/2025 and No. E.:2022/5534: contracts for movables subject to compulsory registration under the Highway Traffic Law No. 2918 dated 13/10/1983 and for unmanned aerial vehicles subject to registration.)
• i) (Added: OG-23/8/2022-31932) Contracts for mobile phones, smartwatches, tablets and computers delivered to the consumer.
• j) (Added: OG-23/8/2022-31932) Contracts concluded by way of open auction in the form of a live auction.
• k) (Added: OG-23/8/2022-31932) (Subparagraph whose enforcement was suspended by the decision of the Tenth Chamber of the Council of State dated 30/6/2025 and No. E.:2022/5534: contracts for goods whose installation or assembly is stated in the introduction and user manual to be carried out by the seller or authorised service, where such installation or assembly has been carried out.)

In studio projects, if the Customer wishes to withdraw from the contract 45 days or more before the project start date, the entire advance payment received will be refunded. If there are between 44 and 15 days until the start of the project, 10% of the advance payment received will be refunded. If 14 days or fewer remain until the start of the project, no refund of the advance payment will be made. There is likewise no right of withdrawal for ticketed events organised by Pür or TEN. In the event of cancellation of a ticketed event, the fee will be refunded.

Competent Courts and Enforcement Offices in the Event of Dispute

13.1. In the resolution of disputes arising from the implementation of this AGREEMENT, primarily the provisions of this AGREEMENT and of the Consumer Protection Law No. 6502 and the relevant Regulation shall apply; the parties may, within legal limits, apply to the Consumer Courts and/or the Consumer Problems Arbitration Committee. The competent court for the resolution of disputes is the courts and enforcement offices of the İstanbul Anadolu Courthouse.

13.2. If the BUYER is not satisfied with the quality of the service provided by the FACILITY, it is the duty of care of the good-faith BUYER to notify the situation in writing to PÜR CUNDA or the FACILITY representative. The BUYER accepts, declares and undertakes in advance, irrevocably and of their own free will, that using the service to the end despite having a complaint, without notifying PÜR CUNDA or FACILITY officials, will mean that the service provided by the FACILITY is deemed to have been provided flawlessly and on time; that they know this will eliminate the BUYER's compensation rights, such as substitute service and refunds, relating to the subjects of complaint; and that they will have/can have no right of claim in relation to this situation.

The BUYER (Consumer) accepts, declares and undertakes that they have received a copy of the information electronically on all matters written on the promotional page of the website and in the registration (reservation) document regarding the characteristics of the service subject to the AGREEMENT, the sales price, the payment method and information on performance, that they have read and become informed of it, and that they have given the necessary confirmation electronically; furthermore, that they consent to the sending/transfer to them — via the communication channels entered at registration — of all information and documents, including all documents containing personal data, in all business and transactions to be carried out by the FACILITY, such as reservation records, invoices, statements, reservation documents (Voucher) and the like, of persons who will benefit from all or part of the services at the FACILITY, including accommodation, whether personally and/or together with them / without them; that there is no objection to the use of the personal data of the relevant person(s) other than themselves in transfers to be made to them due to the said business and transactions; and that they consent to PÜR CUNDA and the FACILITY sharing the personal data of the relevant person(s) other than themselves with them in the said business and transactions, provided that all responsibility belongs to them.

Notices and Evidence Agreement

All correspondence to be made between the Parties under this AGREEMENT shall be made via e-mail and/or SMS, except in mandatory cases listed in the legislation. The BUYER accepts, declares and undertakes that, in disputes that may arise from this AGREEMENT, PÜR CUNDA's official books and commercial records, and the electronic information and computer records kept in its own database and on its servers, shall constitute binding, conclusive and exclusive evidence, and that this clause constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.

Intellectual and Industrial Property Rights

All intellectual-industrial rights and property rights in all information, documents, designs, trademarks and, without limitation, all content belonging to the Distance AGREEMENT, and in their arrangement, revision and partial/full use — except those belonging to other third parties according to the SELLER's agreements — belong to PÜR CUNDA.

Entry into Force

This AGREEMENT, consisting of 16 (sixteen) articles, has been read by the PARTIES and concluded and entered into force by being approved electronically by the BUYER on the date the payment made by the BUYER was confirmed. A copy of the AGREEMENT is available in the BUYER's membership account and may also be sent by e-mail upon request.